Refund & Cancellation Policy

Last updated: September 23, 2026 · ~3 min read

This Policy explains how subscription cancellation and refunds work for MeraFix, operated by MeraFlow LLC (South Carolina, United States).

1. Subscription cancellation

You may cancel your subscription by emailing [email protected] from the email on file, or from your admin panel where that option is available. Cancellation stops the next renewal and takes effect at the end of the current paid billing period. You retain access until then; we do not pro-rate partial periods.

2. Refunds

Monthly and annual subscription fees are non-refundable except where required by law. Cancellation stops the next renewal. Access continues through the end of the paid billing period. Unused portions of an annual term are not refunded or credited.

2.1 No money-back guarantee

We do not offer a money-back guarantee. All subscription fees — monthly and annual — are non-refundable, except where a refund is required by applicable law. Add-ons, including Advertising Services, are billed monthly and are also non-refundable. To stop future charges, cancel as described in Section 1.

3. Payment processing fees

Where we issue a refund on a card payment, Stripe's payment-processing fees are not returned to MeraFlow LLC — Stripe retains its fees even on full refunds (industry standard), so refunds are issued net of those fees where permitted by law.

4. Disputed charges

If you believe you were charged in error, please email [email protected] first. We resolve most disputes within 5 business days.

You retain the right to file a chargeback with your card issuer. We will respond with transaction documentation. Accounts with repeated unjustified chargebacks may be suspended.

5. Data export after cancellation

After the end of your paid period, you have a 60-day export window. You may request an export by emailing [email protected]. Self-service exports may also be available in the admin panel.

After the 60-day export window, we delete or de-identify tenant data from active systems in the ordinary course. Data may remain in rolling backups for up to 30 additional days, and we may retain billing, security, legal, and dispute records as required by law — see our Privacy Policy and Section 10 of the Terms.

6. Failed payments

If a payment fails, our payment processor retries it and we email the account owner. If a retry also fails, we may pause your public website and online booking right away; the AI phone and the technician app keep working for 7 more days and then pause as well. Your admin panel stays open so you can update your payment method, and everything resumes as soon as payment succeeds. After 30 days of non-payment we may terminate the account, subject to the same 60-day export window.

7. Updates

We may update this Policy with at least 30 days' notice for material changes affecting existing subscribers.

8. Contact

MeraFlow LLC
3160 Hwy 21, Suite 103 #2087
Fort Mill, SC 29715
[email protected]

For legal questions, see Terms of Service.