AI Disclosure

1. You are speaking with an AI

When you dial a number operated by MeraFix (for example, our sales line at (980) 473-7575) or a number that one of our customers — typically a US repair business — has assigned to our AI Phone feature, your call is connected to an artificial-intelligence voice assistant. The AI is built on top of services from Vapi, Inc., OpenAI, L.L.C., Deepgram, Inc., and ElevenLabs, Inc.; calls are carried and recorded by Twilio Inc., and recorded calls may be transcribed and summarized with Google's Gemini models. It is not a human being.

The assistant speaks naturally and may use a first name. It is configured not to claim to be a human: if you ask whether you are speaking with a person, a machine or a bot, it is designed to tell you it is an AI assistant.

2. What we record and why

For every call to one of our AI numbers, we keep:

• The full audio recording — the actual sound of the call, both sides.
• An automated transcript — the AI's words and your words, written out.
• Your caller ID — the phone number passed to us by the carrier.
• Call metadata — start, end, duration, language detected, end reason.
• Anything you tell the AI — for example, your name, address, the make and model of an appliance, the symptom you're describing, your email if you offer it.

We use this information to:

• Operate the call itself — book your appointment, look up your account, send you the confirmation text.
• Help our customer (the business you called) follow up if needed.
• Detect spam, robocall traffic, and other abuse of the line.
• Improve our product, by reviewing how the AI handled the call and adjusting prompts and behaviors. We do not use call audio or transcripts to train AI models.
• Comply with applicable law and respond to lawful requests.

3. Your choice — opt out, transfer, or hang up

At any point during the call, you can:

• Ask to speak with a person. Say "a person," "a human" or "the owner." The assistant will try to connect you to someone at the business you called where a person is available; if no one can be reached, it can take a message.
• Avoid being recorded. If you would prefer not to be recorded, end the call and contact the business another way — for example by text or email. You can also ask us to delete a recording afterwards (Section 6).
• Hang up. You can end the call at any time without giving a reason.

4. The recording notice

By default, every call answered by the AI begins with a notice that the call may be recorded, before any substantive conversation. The business that operates the number can turn this notice off in its settings; if it does, that business is responsible for its own recording notices and for any consent its callers must give under the law of their state.

5. The AI can be wrong

The AI does its best to understand you and to enter information correctly, but it can mishear. After it takes a name, address, or appointment time, it usually reads them back; please listen for mistakes and correct them. If you receive a confirmation text afterwards, please check that the details match what you said. If anything is wrong, reply to the text or call back during business hours and ask for a human.

The AI is a tool to take your call quickly and capture the right information for the human technician who will actually do the work. It is not a substitute for the technician's professional judgment.

6. Data retention

Audio recordings are deleted automatically after the retention period the business you called has set for its account — 120 days by default, and never longer than 12 months. The business can shorten that period in its settings, and a recording tied to an open dispute or legal hold may be kept longer as required. Transcripts, call summaries, and call metadata (who called, when, how long) are the business's service records: they are retained while its account is active and are deleted or de-identified with the rest of that account's data after it ends. Retention criteria are described in our Privacy Policy.

If you would like a copy of, or the deletion of, a specific recording or transcript that involves you, contact [email protected] with the date and time of the call. We will need to verify your identity and may need to coordinate with the business you called.

7. We do not sell or train models on your call

We do not sell call audio, transcripts, or any other information from these calls. We do not use your call to train AI models, and we do not sell or license it to anyone for that purpose; the AI vendors that power voice answering process it to provide the service, under their own terms. We may use anonymized, aggregated patterns — call counts, average duration, common request categories — for our own product improvements, but not in any form that identifies you.

8. Children

Our AI lines are intended for adults seeking business services. If we learn that a child under 13 has given us information on one of these calls, we will delete it; a parent or guardian can ask us to do so at the address below.

9. Roles — who is responsible for what?

• MeraFlow LLC operates the AI infrastructure and applies the controls described on this page.
• The repair business you called (where applicable) decides who its customers are, schedules the technician, performs the actual service work, and is responsible for the quality of that service. Where the business has its own privacy practices that go beyond ours, those practices also apply to the information you share with their AI.

10. Updates

We update this Disclosure from time to time as the technology and the law evolve. The version effective for any given call is the version in force at the time of the call. Material updates are reflected in the "Effective" date at the top of this page.

11. Contact

• Privacy / data requests: [email protected]
• General questions: [email protected]
• Talk to our AI now: (980) 473-7575 — try it.

Cross-references: Privacy Policy · Terms of Service · Acceptable Use Policy · Cookie Policy