AI Disclosure

1. You are speaking with an AI

When you dial a number operated by MeraFix (for example, our sales line at (980) 227-4931) or a number that one of our customers — typically a US repair business — has assigned to our AI Phone feature, your call is connected to an artificial-intelligence voice assistant. The AI is built on top of services from Vapi, Inc., OpenAI, L.L.C., Deepgram, Inc., and ElevenLabs, Inc. It is not a human being.

The AI introduces itself as an AI within the opening seconds of every call. It will say something like "I'm an AI assistant" before asking any question. We do not allow the AI to claim to be a human.

2. What we record and why

For every call to one of our AI numbers, we keep:

• The full audio recording — the actual sound of the call, both sides.
• An automated transcript — the AI's words and your words, written out.
• Your caller ID — the phone number passed to us by the carrier.
• Call metadata — start, end, duration, language detected, end reason.
• Anything you tell the AI — for example, your name, address, the make and model of an appliance, the symptom you're describing, your email if you offer it.

We use this information to:

• Operate the call itself — book your appointment, look up your account, send you the confirmation text.
• Help our customer (the business you called) follow up if needed.
• Detect spam, robocall traffic, and other abuse of the line.
• Improve our product, by reviewing how the AI handled the call and adjusting prompts and behaviors. We do not use call audio or transcripts to train any third-party AI foundation model.
• Comply with applicable law and respond to lawful requests.

3. Your choice — opt out, transfer, or hang up

At any point during the call, you can:

• Ask not to be recorded. Say something like "please don't record this" or "stop recording." The AI will end the call without further recording. The audio captured up to that moment is retained briefly for fraud-detection purposes only and then deleted on the schedule in our Privacy Policy.
• Ask to speak with a human. Say "human" or "agent" or "person." The AI will attempt to transfer you to a human at the business you called, where a human is available. If no human can be reached during business hours, the AI will offer to take a message or schedule a callback.
• Hang up. You can end the call at any time without giving a reason.

4. Two-party-consent states

Some US states (sometimes called "two-party-consent" or "all-party-consent" states) require every party to a call to consent to the call being recorded. Those states currently include: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington. State law also varies, and the line between "one-party" and "two-party" can be subtle.

To respect those laws, the AI's opening message tells you the call may be recorded before any substantive conversation. If you do not consent to recording, please tell the AI to stop recording — see Section 3 above. Continuing to speak after the AI's recording disclosure is treated as your consent to the recording, as a matter of practical handling; if you are calling from a two-party-consent state and want a human-to-human, unrecorded conversation, the right approach is to ask for a human at the start of the call.

5. The AI can be wrong

The AI does its best to understand you and to enter information correctly, but it can mishear. After it takes a name, address, or appointment time, it usually reads them back; please listen for mistakes and correct them. If you receive a confirmation text afterwards, please check that the details match what you said. If anything is wrong, reply to the text or call back during business hours and ask for a human.

The AI is a tool to take your call quickly and capture the right information for the human technician who will actually do the work. It is not a substitute for the technician's professional judgment.

6. Data retention

Audio recordings are retained for 90 days, then automatically deleted. Transcripts and call metadata are retained for 12 months. Customers (the businesses that operate phone numbers on our platform) may configure shorter retention by contacting [email protected]. Specific retention rules are described in our Privacy Policy.

If you would like a copy of, or the deletion of, a specific recording or transcript that involves you, contact [email protected] with the date and time of the call. We will need to verify your identity and may need to coordinate with the business you called.

7. We do not sell or train models on your call

We do not sell call audio, transcripts, or any other information from these calls. Under our agreements with the AI vendors that power voice answering, your call is not used to train any of their foundation models. We may use anonymized, aggregated patterns — call counts, average duration, common request categories — for our own product improvements, but not in any form that identifies you.

8. Children

Our AI lines are intended for adults seeking business services. If a child reaches one of our AI numbers, the AI will ask for a parent or guardian; if a child gives information about themselves, that information is kept only as long as needed to attempt to reach an adult, and is then deleted.

9. Roles — who is responsible for what?

• MeraFlow LLC operates the AI infrastructure and applies the controls described on this page.
• The repair business you called (where applicable) decides who its customers are, schedules the technician, performs the actual service work, and is responsible for the quality of that service. Where the business has its own privacy practices that go beyond ours, those practices also apply to the information you share with their AI.

10. Updates

We update this Disclosure from time to time as the technology and the law evolve. The version effective for any given call is the version in force at the time of the call. Material updates are reflected in the "Effective" date at the top of this page.

11. Contact

• Privacy / data requests: [email protected]
• General questions: [email protected]
• Talk to our AI now: (980) 227-4931 — try it; ask it not to record you and you'll hear how the opt-out works.

Cross-references: Privacy Policy · Terms of Service · Acceptable Use Policy · Cookie Policy