These Terms of Service ("Terms") form a binding legal agreement between you and MeraFlow LLC, a limited liability company organized under the laws of South Carolina, United States ("we," "our," or "us"), governing your access to and use of the MeraFix platform and the website at merafix.com (collectively, the "Service"). Please read these Terms carefully before using the Service. They cover important subjects including subscription billing, AI phone usage fees, mandatory arbitration, and limits on our liability.

Related documents: Privacy Policy · Acceptable Use Policy · Cookie Policy · AI Disclosure

1. Acceptance and Parties

By creating an account, clicking "I agree," accessing any portion of the Service, or otherwise indicating acceptance, you agree to be bound by these Terms and all policies incorporated by reference. Your agreement is effective as of the date you first take any such action.

If you are entering into these Terms on behalf of a company, organization, or other legal entity ("your organization"), you represent that you have the authority to bind that organization to these Terms. In that case, "Customer" refers to your organization, and your personal agreement is a condition of that authority. If you do not have such authority, do not use the Service.

"End User" means any person — typically a homeowner or business — whose information a Customer processes through the Service (for example, a person who calls a repair shop's AI phone line or books an appointment through a shop's landing page).

2. Eligibility

To use the Service you must:

Be at least 18 years old;
Have the legal capacity and authority to enter into binding contracts under applicable law;
If accepting on behalf of an entity, have actual authority to bind that entity; and
Be operating a business located in the United States.

We do not knowingly provide the Service to individuals who do not meet these requirements. If we discover that a subscriber does not qualify, we may suspend or terminate the account with reasonable notice.

3. The Service

MeraFix is a multi-tenant software-as-a-service platform designed for US appliance repair businesses. Depending on your subscription plan, the Service may include some or all of the following:

CRM and dispatch: tools for managing customer records, service jobs, technician scheduling, and dispatch workflows;
AI Phone Assistant: an AI-powered voice agent that answers inbound calls on your behalf, qualifies leads, and books appointments;
SEO landing pages: automatically generated public-facing pages optimized for local search, one per service category per city you serve;
Payment processing facilitation: invoicing tools and Stripe-powered payment collection (we facilitate; you are the merchant of record);
Parts inventory: basic parts-tracking and job costing tools; and
Reporting and analytics: revenue summaries, call logs, and booking metrics.

The specific features available to your account depend on the plan you have subscribed to. We may introduce, modify, or discontinue features over time. Where a change materially reduces the core functionality you are paying for, we will provide reasonable advance notice.

4. Accounts

Each business may maintain one account. You must provide accurate, current, and complete registration information and keep it updated. You are solely responsible for:

Maintaining the confidentiality of your login credentials and any API keys we issue to you;
All activity that occurs under your account, whether or not you authorized it; and
Promptly notifying us at [email protected] if you suspect any unauthorized access to your account.

You may invite your employees or contractors ("sub-users") to access your account. You are fully responsible for their compliance with these Terms and for all actions they take within your account. Sub-users are not third-party beneficiaries of these Terms.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference. The AUP describes conduct that is prohibited, including specific rules around TCPA-regulated communications, AI call disclosures, and prohibited content. Violations of the AUP are violations of these Terms and may result in suspension or termination.

6. Subscriptions, Fees, and Billing

6.1 Plan tiers and billing cycles

The Service is offered in tiered subscription plans with pricing published at merafix.com/pricing. Plans are available on a monthly or annual billing cycle, payable in advance. All fees are denominated in US dollars.

6.2 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on file for each renewal period at the then-current plan rate.

6.3 Price changes

We may change subscription prices at any time. For active paying customers, a price increase will take effect no sooner than 30 days after we notify you by email to the address on your account. Continuing to use the Service after the effective date of a price change constitutes your acceptance of the new price.

6.4 Payment processor

All subscription payments are processed by Stripe, Inc. You must provide a valid payment method accepted by Stripe. We do not store your full card number or CVV. By providing a payment method, you authorize us (through Stripe) to charge it for all amounts due under these Terms. You are responsible for ensuring your payment method remains valid and that sufficient funds are available.

6.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for all sales, use, GST, VAT, and similar taxes arising from your use of the Service, unless we are required by law to collect and remit them on your behalf. Where required, we may add tax to your invoice.

7. Starting your subscription

MeraFix does not offer a free trial. New shops start on a paid plan, and a valid payment method is required to activate the Service. For launch-cohort shops, done-with-you setup is provided at no charge — see our pricing page for current promotions.

8. AI Phone — Usage-Based Fees

The AI Phone add-on includes a bundle of inbound call minutes per month based on the add-on tier you select. Minutes are counted from the moment the call connects to the AI assistant until the call ends. Bundled minutes do not carry over to the next billing cycle.

Overage: minutes consumed beyond your bundle are billed at the published per-minute overage rate. The current rate is displayed in your account settings and at merafix.com/pricing. Overage charges are calculated at the end of each monthly billing cycle and added to your next invoice.
80% notification: we will send an email alert to the account owner when your bundle reaches 80% utilization in a billing period.
100% notification: a second alert is sent when the bundle is fully consumed and overage billing begins.
Soft cap: there is no hard cutoff — calls continue to be answered even after your bundle is exhausted, but overage rates apply. If you wish to prevent any overage charges, you may upgrade to a higher-tier bundle from your account dashboard at any time.

9. Refunds

All subscription fees are non-refundable. We do not offer a money-back guarantee or refunds for unused time, except where a refund is required by applicable law.

We do not provide partial-month refunds upon cancellation; your access continues until the end of the current paid period. Usage-based charges (AI Phone overage) are also non-refundable once incurred.

10. Cancellation and Data Export

You may cancel your subscription at any time from your account's billing settings. Cancellation takes effect at the end of your current paid period; you retain full access until that date. We do not charge cancellation fees.

Following the end of your paid period, your account enters a 60-day data retention window. During this window, you may export your customer records, service job history, and invoices in CSV format using the export tool at Settings → Data Export. After the 60-day window closes, your tenant data is permanently deleted from our systems. This purge is irreversible; we cannot recover deleted data. If you need a longer export window for a specific reason, contact us before the window expires.

11. Customer Responsibilities

As a Customer, you acknowledge and agree to the following:

Data ownership: You own all customer data you enter into the Service. We process it only on your behalf, as described in our Privacy Policy.
TCPA compliance: When using the Service — including the AI Phone and SMS features — to contact your End Users, you are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), including obtaining required prior express written consent before sending autodialed calls or texts. We provide tools to capture consent but compliance is your responsibility.
CAN-SPAM and state email laws: All commercial email sent to your End Users through or in connection with the Service must comply with the CAN-SPAM Act and all applicable state anti-spam laws.
State telemarketing laws: Some states impose additional restrictions on telemarketing and automated calling beyond the TCPA. You are responsible for understanding and following the laws of every state in which you contact End Users.
STOP / opt-out processing: You must honor opt-out requests from End Users promptly. The Service provides STOP-handling for SMS; you are responsible for configuring it correctly and for honoring opt-outs received through other channels.
Business licensing and taxes: You are responsible for maintaining all trade licenses, insurance, and certifications required to operate your appliance repair business in your jurisdiction, and for collecting and remitting any applicable sales tax from your own customers.

12. AI Phone — Specific Terms

The AI Phone feature involves additional considerations that you must understand and accept before enabling it:

(a) Authorization to deploy AI on your line

By enabling the AI Phone feature and linking your business phone number, you instruct and authorize us to deploy an AI voice assistant that will answer inbound calls to that number on your behalf. You represent that you have the right and authority to configure the answering behavior of that phone number.

(b) Call recording disclosure in two-party-consent states

All AI-answered calls are recorded. We provide a disclosure at the start of every call informing the caller that they are speaking with an AI and that the call is recorded. You are responsible for ensuring this disclosure is not disabled, overridden, or removed. In states where all parties to a conversation must consent to recording (including California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, Washington, and others), the caller's continued participation after the disclosure constitutes their consent. If a caller objects to recording, the AI will end the call. You must not configure the AI in a way that bypasses or suppresses this process.

(c) AI accuracy and your supervision obligation

The AI Phone assistant uses large language models and speech recognition technology. These systems can make mistakes — they may mishear a caller, misinterpret a request, or book an appointment for the wrong time or service. You are responsible for supervising AI-generated bookings and confirming them before dispatching a technician. We do not guarantee the accuracy of any AI response, appointment slot, or information collected from a caller. You remain fully liable to your End Users for any errors in service scheduling, pricing quotes, or other information conveyed by the AI on your behalf.

13. Sub-Processors and Third-Party Services

We use third-party service providers ("sub-processors") to operate parts of the Service. The current list of sub-processors, along with the purpose for which each is engaged, is published in our Privacy Policy. We enter into data processing agreements with each sub-processor that restrict their use of data to the purpose for which they are engaged.

We reserve the right to add, remove, or replace sub-processors at any time. For additions or replacements that materially affect how your data is processed, we will provide at least 30 days' advance notice by email before the change takes effect, giving you time to raise concerns or, if you disagree, to cancel your subscription prior to the change.

The Service also connects to third-party platforms at your direction — for example, Google Ads, Google Calendar, and Stripe. Your use of those platforms is governed by the respective platform's own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party platform.

14. Intellectual Property

Our IP: MeraFlow LLC owns all right, title, and interest in and to the Service, including its software, source code, algorithms, visual design, trademarks, trade names, logos, and all related intellectual property. Nothing in these Terms transfers any ownership interest in the Service to you.

Your data:You retain all rights to the data and content you submit to or create within the Service ("Customer Data"). Customer Data includes your End Users' information, service records, invoices, photos, and any other content you store in the Service.

License from you to us: You grant us a non-exclusive, worldwide, royalty-free license to access, host, process, copy, transmit, and display Customer Data solely as necessary to provide and operate the Service for your benefit. This license ends when we delete your data following account termination or your data export window.

Restrictions: You may not reverse-engineer, decompile, disassemble, or attempt to derive source code from the Service; scrape the Service with automated tools beyond the rate limits we publish; use the Service as the basis for a competing product or service; or white-label or redistribute the Service without a separate written agreement with us.

15. Confidentiality

In the course of using the Service, each party may receive or be exposed to confidential information belonging to the other party ("Confidential Information"), including business plans, technical details, pricing, and customer data. Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same level of care it uses for its own similar information (and no less than reasonable care); (b) use Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms; and (c) not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees or contractors who need to know it and are bound by obligations of confidentiality no less protective than these Terms.

These obligations do not apply to information that: (i) is or becomes publicly available without breach of these Terms; (ii) was already known to the receiving party without restriction at the time of disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) must be disclosed by law or court order, provided the receiving party gives prompt notice to the disclosing party to allow it to seek a protective order.

16. Warranties and Disclaimers

Each party represents that it has the power and authority to enter into these Terms and that doing so does not violate any other agreement to which it is a party.

EXCEPT FOR THOSE EXPRESS REPRESENTATIONS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

Any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement;
Any warranty that the Service will be uninterrupted, error-free, virus-free, or free from other harmful components;
Any warranty that defects will be corrected or that the Service will meet your requirements; and
Any warranty regarding the accuracy, completeness, or reliability of any AI-generated content, transcripts, or booking information produced by the Service.

Some jurisdictions do not allow exclusion of certain implied warranties. In those jurisdictions, our disclaimers apply to the fullest extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Aggregate cap: Our total cumulative liability to you arising out of or related to these Terms or the Service — whether based on contract, tort (including negligence), strict liability, or any other legal theory — shall not exceed the total fees you actually paid us during the twelve (12) calendar months immediately preceding the event giving rise to the claim.
Exclusion of consequential damages: In no event will either party be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including without limitation loss of revenue, loss of profits, loss of data, loss of goodwill, cost of substitute services, or service interruption — even if the party has been advised of the possibility of such damages and even if the direct damages remedy fails of its essential purpose.

These limitations apply to all claims in the aggregate, not per incident. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

18. Indemnification

18.1 Your indemnification of us

You agree to defend, indemnify, and hold harmless MeraFlow LLCand its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service in violation of these Terms or the AUP;
Your violation of any applicable law, including TCPA, CAN-SPAM, or state telemarketing statutes;
Any dispute between you and your End Users (for example, a claim by a homeowner arising from services you performed or failed to perform);
Any allegation that Customer Data or any content you submitted to the Service infringes or misappropriates a third party's intellectual property, privacy, or other rights; or
Any claim arising from your misrepresentation about your authority to bind your organization to these Terms.

18.2 Our indemnification of you

We agree to defend, indemnify, and hold harmless Customer from and against third-party claims alleging that the Service itself (excluding Customer Data and third-party integrations enabled at your direction) infringes or misappropriates any United States patent, copyright, trademark, or trade secret ("IP Claim"). This obligation is conditioned on: (a) you promptly notifying us in writing upon learning of the IP Claim; (b) you granting us sole control of the defense and any settlement; and (c) you providing reasonable cooperation. Our obligation under this section is subject to the aggregate liability cap in Section 17.

We have no indemnification obligation for any IP Claim arising from your modification of the Service, your combination of the Service with products or data we did not supply, or your continued use after we have provided a patch or workaround.

19. Termination

19.1 Termination by us

We may suspend or terminate your access to the Service in the following circumstances:

Non-payment: If any undisputed invoice remains unpaid more than 10 days after the due date, we will send a written notice. If payment is not received within 10 days of that notice, we may suspend or terminate the account.
AUP violation: If you violate the AUP in a manner that causes or risks harm to others, we may suspend or terminate immediately without advance notice.
Prolonged inactivity:Free or paused accounts that show no login activity for 12 consecutive months may be terminated after 60 days' advance email notice, giving you an opportunity to export your data.
Legal or regulatory requirement: We may terminate or modify the Service to comply with applicable law or a governmental order.

19.2 Termination by you

You may terminate your account at any time by canceling through the billing settings in your admin panel. Termination is effective at the end of your current paid period (see Section 10). Termination does not entitle you to a refund except as provided in Section 9.

19.3 Effect of termination

Upon termination, your right to access the Service ends. Sections 14 through 18 and Sections 20 through 25 of these Terms survive termination and remain in full force. Our data retention obligations following termination are described in Section 10 and in the Privacy Policy.

20. Modifications to the Service or These Terms

Changes to the Service: We may add, modify, or remove features at any time. We will provide reasonable advance notice of changes that materially reduce core functionality. We are not required to provide notice for additions or minor changes.

Changes to these Terms: We may update these Terms from time to time. For material changes — for example, changes to payment terms, liability provisions, or dispute resolution — we will send email notice to the address on your account at least 30 days before the updated Terms take effect. The notice will describe the changes and include a link to the updated Terms. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you disagree with a material change, your sole remedy is to cancel before the effective date.

21. Dispute Resolution

21.1 Mandatory pre-arbitration notice

Before initiating arbitration, the party claiming a dispute must send the other party a written notice describing: (a) the nature of the dispute; (b) the specific relief sought; and (c) the contact information of the party giving notice. Notice to us must be sent to [email protected]. The parties will have 30 days from receipt of the notice to attempt to resolve the dispute informally before arbitration may be commenced.

21.2 Mandatory binding arbitration

If the parties cannot resolve a dispute informally, any claim, controversy, or dispute arising out of or relating to these Terms or the Service (including claims regarding their formation, validity, breach, or termination) will be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA")under its Commercial Arbitration Rules then in effect. The arbitration will be conducted: (a) in person or by video conference at the AAA's election in Charleston, South Carolina; or (b) by written submission, if both parties agree. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Each party will bear its own attorneys' fees, costs, and expenses, unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award fees to the prevailing party.

21.3 Class action waiver

EACH PARTY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL DISPUTES MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is found to be unenforceable, the entire arbitration provision in this Section 21 will be void, and any dispute will instead be resolved in the courts described in Section 22.

21.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

22. Governing Law

These Terms and any dispute arising out of or related to them are governed by the laws of the State of South Carolina, without giving effect to its conflict-of-laws rules or to any choice-of-law principle that would cause another jurisdiction's law to apply. To the extent any dispute is not subject to arbitration under Section 21, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in York County, South Carolina.

23. Notices

Notices to us under these Terms must be sent by email to [email protected]. Notices are effective upon our confirmation of receipt by reply email. For matters requiring formal written notice (for example, indemnification claims), a follow-up by certified mail to MeraFlow LLC, 3160 Hwy 21, Suite 103 #2087, Fort Mill, SC 29715 may be requested.

Notices to you will be sent to the email address associated with your account. You are responsible for keeping this address current. Notices from us are effective 24 hours after the email is sent to the address on file, regardless of whether you actually read it.

24. Force Majeure

Neither party will be in breach of these Terms or liable for delays or failures in performance to the extent caused by circumstances genuinely beyond that party's reasonable control, including: acts of God; natural disasters; war, terrorism, or civil unrest; actions of governmental or regulatory authorities; widespread internet or power infrastructure outages; or labor disputes not involving the affected party's own workforce. A party relying on this section must promptly notify the other party and take reasonable steps to resume performance as soon as practicable.

25. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, AUP, Cookie Policy, AI Disclosure, and any order forms or written addenda we execute with you, constitute the entire agreement between the parties concerning the Service and supersede all prior or contemporaneous negotiations, representations, or agreements, whether written or oral.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver:A party's failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the waiving party.
Assignment: You may not assign, delegate, or transfer these Terms or any of your rights or obligations under them without our prior written consent. Any purported assignment without consent is void. We may freely assign these Terms in connection with a merger, acquisition, sale of all or substantially all of our assets, or similar corporate transaction, with notice to you.
No third-party beneficiaries: These Terms are for the benefit of the parties only. No third party (including your End Users or sub-users) has any right to enforce any provision of these Terms.
Headings: Section headings are for convenience only and have no legal or contractual effect.

Contact

For legal notices or questions about these Terms:

Legal: [email protected]
Support: [email protected]
Operator: MeraFlow LLC, organized under the laws of South Carolina, United States — meraflow.co