These Terms of Service ("Terms") form a binding legal agreement between you and MeraFlow LLC, a limited liability company organized under the laws of South Carolina, United States ("we," "our," or "us"), governing your access to and use of the MeraFix platform and the website at merafix.com (collectively, the "Service"). Please read these Terms carefully before using the Service. They cover important subjects including subscription billing, usage fees, mandatory arbitration, and limits on our liability.

Previous edition: July 16, 2026. It continues to apply to existing customers until October 23, 2026, unless they accept this edition earlier.

1. Acceptance and Parties

You accept these Terms by doing any of the following: (a) checking the box that references these Terms and clicking "Pay" on a MeraFix payment page; (b) checking the box that references these Terms and clicking "I accept" in the MeraFix admin panel or on a MeraFix acceptance page linked from an email we send to your account's owner address; (c) signing an Order Form that references these Terms; or (d) accessing or using any portion of the Service. Your agreement is effective as of the first such action, and an acceptance given under (a) or (b) has the same effect as a handwritten signature. We keep a record of when and how you accepted — the date, the version of these Terms, the page or form used and, where available, your IP address and browser — and you agree that this record is sufficient evidence of your acceptance.

If you are entering into these Terms on behalf of a company, organization, or other legal entity ("your organization"), you represent that you have the authority to bind that organization to these Terms. In that case, "Customer" refers to your organization, and your personal agreement is a condition of that authority. If you do not have such authority, do not use the Service.

"End User" means any person — typically a homeowner or business — whose information a Customer processes through the Service (for example, a person who calls a repair shop's AI phone line or books an appointment through a shop's website).

2. Eligibility

To use the Service you must:

Be at least 18 years old;
Have the legal capacity and authority to enter into binding contracts under applicable law;
If accepting on behalf of an entity, have actual authority to bind that entity; and
Be operating a business located in the United States.

The Service is offered only to businesses located in the United States, and we do not knowingly enter into subscriptions with businesses located outside the United States. If we discover that a subscriber does not qualify, we may suspend or terminate the account with reasonable notice.

3. The Service

MeraFix is a business-to-business software platform and related professional services for United States appliance-repair businesses. Subject to your plan, account configuration, third-party approvals and any applicable Order Form, the Service may include branded websites and local-search pages, online booking, customer and appliance records, scheduling and dispatch, telephony and messaging, AI-assisted call handling, technician mobile applications, location and route tools, estimates, electronic signatures, invoices, deposits and payments, parts and job-cost tracking, financial and technician-pay reporting, review-request and advertising-attribution tools, integrations, and optional advertising or professional services.

We may introduce, modify, or discontinue features over time. Where a change materially reduces the core functionality you are paying for, we will provide reasonable advance notice.

3.1 Mobile applications

As part of the Service we make available mobile applications for technicians (native iOS and Android applications, distributed through the Apple App Store and Google Play). We grant you and your authorized users a limited, non-exclusive, non-transferable, revocable license to install and use the applications on devices you own or control, solely to use the Service under an active subscription and these Terms. The applications may not be copied, modified, reverse engineered, or redistributed except as permitted by law.

Your use of an application is also subject to the applicable store's terms (Apple Media Services Terms; Google Play Terms of Service). Apple and Google are not parties to these Terms, have no obligation to provide maintenance or support for the applications, and are not responsible for addressing any claims relating to them or your use of them; to the extent required by Apple's standard EULA terms, Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce it. Instructions for deleting accounts used in the applications are published at merafix.com/legal/account-deletion.

3.2 No guarantee of business results

The Service is software and related services. It is not a promise of outcomes. We do not guarantee, and you should not expect, any particular number of calls, leads, bookings, jobs, reviews, search rankings, ad impressions or clicks, cost per lead, revenue, profit or growth. Figures we show you — in dashboards, reports, daily or weekly summaries, calculators, sales conversations or marketing pages — are estimates or historical data, not commitments. Your business decisions, including how much to spend on advertising, whom to hire, how to price your work and which jobs to accept, are yours alone, and you make them at your own risk.

3.3 Beta, pilot and preview features

We may offer features labeled beta, pilot, preview, early access or similar, sometimes to a single customer ("Beta Features"). Beta Features are provided as-is, may be changed or withdrawn at any time without notice, and may contain errors. Your use of a Beta Feature is at your own risk, and nothing in a Beta Feature creates an obligation to release it generally.

3.4 Not professional advice

Tools in the Service that touch money, pay, taxes or legal documents — including profit-and-loss views, technician timesheets, technician pay calculation and payout tracking, 1099-NEC reporting data and exports, sales-tax and surcharge settings, service-agreement templates and any playbooks or guides we publish — are calculators and templates that operate on data you enter and settings you choose. They are not accounting, tax, legal, human-resources or financial advice, and we are not your accountant, tax preparer, lawyer or payroll provider. You are responsible for reviewing their output with a qualified professional before relying on it and for filing accurate returns and forms.

4. Accounts

Each business may maintain one account. You must provide accurate, current, and complete registration information and keep it updated. You are solely responsible for:

Maintaining the confidentiality of your login credentials and any API keys we issue to you;
All activity that occurs under your account, whether or not you authorized it; and
Promptly notifying us at [email protected] if you suspect any unauthorized access to your account.

You may invite your employees or contractors ("sub-users") to access your account. You are fully responsible for their compliance with these Terms and for all actions they take within your account. Sub-users are not third-party beneficiaries of these Terms.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference. The AUP describes conduct that is prohibited, including specific rules around TCPA-regulated communications, AI call disclosures, review solicitation, advertising, and prohibited content. Violations of the AUP are violations of these Terms and may result in suspension or termination.

6. Subscriptions, Fees, and Billing

6.1 Plan tiers and billing cycles

The Service is offered in tiered subscription plans with pricing published at merafix.com/pricing or stated in an Order Form. Plans are billed on a monthly (month-to-month) cycle, payable in advance. An annual option is available for the platform subscription: 12 months paid up front at a reduced monthly rate. Add-ons, including Advertising Services, are billed monthly. All fees are denominated in US dollars.

6.2 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on file for each renewal period at the then-current plan rate.

6.3 Price changes

We may change subscription prices at any time. For active paying customers, a price increase will take effect no sooner than 30 days after we notify you by email to the address on your account. Continuing to use the Service after the effective date of a price change constitutes your acceptance of the new price.

Promotional pricing. Where a published offer or Order Form states a promotional discount, it applies to the base subscription fee for the period and conditions stated in that offer and ends early if the subscription is canceled, lapses for non-payment, or is changed to a different plan tier. The discount does not apply to usage-based charges or add-ons unless the offer says so. Subscriptions started while an earlier published offer was in effect keep the terms of that offer.

6.4 Payment processor

All subscription payments are processed by Stripe, Inc. You must provide a valid payment method accepted by Stripe. We do not store your full card number or CVV. By providing a payment method, you authorize us (through Stripe) to charge it for all amounts due under these Terms. You are responsible for ensuring your payment method remains valid and that sufficient funds are available.

6.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for all sales, use, and similar taxes arising from your use of the Service, unless we are required by law to collect and remit them on your behalf. Where required, we may add tax to your invoice.

7. Starting your subscription

MeraFix does not offer a free trial. New shops start on a paid plan, and a valid payment method is required to activate the Service. Standard onboarding is provided at no charge.

7.1 Professional services

Optional onboarding, data migration, custom-content and other professional services are provided only under the scope stated on the pricing page, in an Order Form or in a written statement of work. Timelines are estimates and depend on you providing complete, accurate and exportable data. Additional or non-standard work may require a separate fee. Fees for professional services are non-refundable once the work has started.

8. AI Phone and Telephony Usage

Each platform plan includes a monthly bundle of inbound AI Phone minutes specified on the pricing page or in your Order Form. The included amount and overage rate depend on your platform plan. Minutes are counted from connection to the AI assistant until the call ends and do not carry over.

Overage: minutes consumed beyond your bundle are billed at the per-minute overage rate of your plan, shown at merafix.com/pricing or in your Order Form, calculated at the end of each monthly billing cycle and added to your next invoice.
Soft cap: calls may continue after the included minutes are consumed, and the applicable overage rate will apply. To change your included allowance, upgrade your platform plan or contact us. We may send usage notifications, but you remain responsible for monitoring usage.
Text messages: customer SMS messages are not included in the platform subscription and are billed per message. If you send through your own carrier account, the carrier bills you directly at its rates. If you send through a platform-provided number, we bill each message as usage at the per-message rate that applies to your plan or Order Form, itemized on your invoice. MeraFix does not control carrier delivery, filtering, registration, or surcharges.
Other usage-based telephony: where your plan or configuration uses platform-provided telephony for additional calling features (for example, technician calling through your shop number), we may bill that usage at our actual carrier cost or at published rates, itemized on your invoice. Shops that connect their own telephony account pay their carrier directly and are not billed by us for that usage.

Not an emergency service. The AI Phone assistant and any telephony we provide are not a substitute for traditional telephone service and do not support 911, E911 or other emergency calling. You must maintain an alternative means of reaching emergency services. Calls and messages may be delayed, dropped, filtered or missed because of carrier, network or vendor conditions outside our control, and we are not liable for any missed call, missed message or lost opportunity.

9. Refunds

All subscription fees are non-refundable. We do not offer a money-back guarantee or refunds for unused time, except where a refund is required by applicable law. We do not provide partial-period refunds upon cancellation; your access continues until the end of the current paid period. Usage-based charges (AI Phone overage and telephony) are also non-refundable once incurred.

Annual plans. Annual prepayments are non-refundable in whole or in part. If you cancel an annual plan, cancellation stops the next renewal; your access continues until the end of the paid year, and no portion of the annual fee is refunded or credited. See also our Refund & Cancellation Policy.

10. Cancellation and Data Export

You may cancel your subscription at any time by emailing [email protected], or from your admin panel where that option is available. Cancellation stops the next renewal and takes effect at the end of your current paid period; you retain full access until that date. We do not charge cancellation fees.

Following the end of your paid period, you have a 60-day export window. You may request an export by emailing [email protected]. Self-service exports may also be available in the admin panel.

After the 60-day export window, we delete or de-identify tenant data from active systems in the ordinary course. Data may remain in rolling backups for up to 30 additional days, and we may retain billing, security, legal, and dispute records as required by law. Data removed from active systems cannot be restored through the Service.

11. Customer Responsibilities

As a Customer, you acknowledge and agree to the following:

Data ownership: You own all customer data you enter into the Service. We process it only on your behalf, as described in our Privacy Policy and Data Processing Addendum.
TCPA compliance: When using the Service — including the AI Phone and SMS features — to contact your End Users, you are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), including obtaining required prior express written consent before sending autodialed calls or texts. We provide tools to capture consent but compliance is your responsibility.
CAN-SPAM and state email laws: All commercial email sent to your End Users through or in connection with the Service must comply with the CAN-SPAM Act and all applicable state anti-spam laws.
State telemarketing laws: Some states impose additional restrictions on telemarketing and automated calling beyond the TCPA. You are responsible for understanding and following the laws of every state in which you contact End Users.
Calling-time windows and consent revocation: Federal rules limit telemarketing calls and texts to 8:00 a.m.–9:00 p.m. in the recipient's local time (several states are stricter), and consumers may revoke consent by any reasonable means, which must be honored within ten business days. You are responsible for scheduling outreach and processing revocations accordingly.
STOP / opt-out processing: You must honor opt-out requests from End Users promptly. The Service provides STOP-handling for SMS; you are responsible for configuring it correctly and for honoring opt-outs received through other channels.
Review requests: Review requests are a feature you choose to enable. You are responsible for complying with the policies of Google and other review platforms and with FTC rules on reviews and testimonials, as described in the AUP. We do not promise any number or kind of reviews.
Business licensing and taxes: You are responsible for maintaining all trade licenses, insurance, and certifications required to operate your appliance repair business in your jurisdiction, and for collecting and remitting any applicable sales tax from your own customers.
Employee monitoring notices: If you use features that monitor your workers — including en-route location tracking in the technician app and recording of calls handled through your business line — you are responsible for providing any employee-monitoring or electronic-monitoring notices and obtaining any acknowledgments required by the laws of your state (for example, New York's electronic-monitoring notice law, and similar requirements in Connecticut and Delaware), and for using those features consistently with your own workplace policies.
Customer-imposed fees: If you enable a credit-card surcharge, convenience fee, service fee, cash discount or similar charge, you are solely responsible for its legality, labeling, disclosure, calculation and application in every jurisdiction where you charge customers, and for compliance with card-network rules, including registration, caps and card-type restrictions. The Service applies the settings you configure, and any such fee is collected by you into your own payment account; we do not receive it. We may disable a configuration we reasonably believe is non-compliant.
Card on file: If you save an End User's payment method for later charges, you are responsible for obtaining and retaining the End User's valid authorization to store it and to make subsequent merchant-initiated charges, for charging only authorized amounts, for any notice required before a charge, and for handling disputes, chargebacks and refunds.
Electronic records and signatures (ESIGN/UETA): When you use the Service to have End Users sign estimates or other documents electronically, you are responsible for satisfying the federal ESIGN Act and applicable state UETA requirements for consumer transactions — including obtaining any required consumer consent to receive records electronically, disclosing the right to paper copies and how to withdraw consent, and retaining signed records. The Service provides the signing tools; the legal sufficiency of your use of them is your responsibility.
End-User payments through your Stripe account: Payments from your End Users are processed through your own Stripe account — you are the merchant of record. Your acceptance of those payments is governed by the Stripe Services Agreement and, where applicable, the Stripe Connected Account Agreement, which you must accept and comply with. You are responsible for refunds, chargebacks, receipts, and tax settings for your own customers; End-User funds never pass through us.
Your technicians and workers: How you engage, classify (employee or independent contractor), schedule, track, pay and insure your technicians and other workers is your responsibility. Timesheets, pay rates, ledgers and payouts in the Service reflect settings and entries made by you and your users. We are not a party to, and have no liability for, any wage, classification, hours, injury, monitoring or termination dispute between you and your workers.
Your insurance, licenses and permits: You must carry the general liability, commercial auto, workers' compensation and any other insurance, bonds, licenses and permits required for your trade where you operate. We do not insure you, your workers, your customers or their property.
Answering and confirming: You are responsible for answering calls and messages routed to you, reviewing bookings created by the AI Phone assistant or online booking before dispatching a technician, and honoring appointments you accept. Lost leads, missed appointments and advertising platform effects tied to responsiveness (for example, Local Services Ads ranking) are not our responsibility.
Your own records: While we maintain backups for platform recovery, you are responsible for keeping your own copies of records you need — by exporting them — and for the accuracy of data you enter or import.
Your customers are yours: Every diagnosis, quote, repair, warranty and invoice is a transaction between you and your End User. We are not a party to it and are not a contractor, subcontractor, guarantor or insurer of your work.

12. AI Phone — Specific Terms

The AI Phone feature involves additional considerations that you must understand and accept before enabling it:

(a) Authorization to deploy AI on your line

By enabling the AI Phone feature and linking your business phone number, you instruct and authorize us to deploy an AI voice assistant that will answer inbound calls to that number on your behalf. You represent that you have the right and authority to configure the answering behavior of that phone number.

(b) Call recording

Calls answered by the AI Phone assistant are recorded and transcribed. By default, the call begins with a notice that it may be recorded. The assistant is configured to identify itself as an AI assistant when a caller asks whether they are speaking with a person. The recording notice can be turned off in your settings; if you turn it off, you accept sole responsibility for complying with call-recording and consent laws for your callers. Where applicable law requires consent to recording, you are responsible for determining whether the notice is sufficient for your callers and for any additional consent your practices require. You remain responsible for your recording practices, including calls handled outside the AI assistant. See our AI Disclosure.

(c) AI accuracy and your supervision obligation

The AI Phone assistant uses large language models and speech recognition technology. These systems can make mistakes — they may mishear a caller, misinterpret a request, or book an appointment for the wrong time or service. You are responsible for supervising AI-generated bookings and confirming them before dispatching a technician. We do not guarantee the accuracy of any AI response, appointment slot, or information collected from a caller. You remain fully liable to your End Users for any errors in service scheduling, pricing quotes, or other information conveyed by the AI on your behalf.

12A. Advertising Services

If you enable advertising account administration — for Google Ads, Google Local Services Ads, Meta Ads or similar platforms we may support — the Advertising Services Addendum applies and is incorporated into these Terms. These are consulting and administrative support services for accounts you own: we advise and, at your direction and within limits you set, configure those accounts; you make the business decisions. We are not the advertiser, we do not buy media or sell leads, and we make no guarantee of advertising results. Advertising platforms bill your ad spend directly to you; we never hold or handle it. In case of conflict on advertising matters, the Addendum controls.

13. Sub-Processors and Third-Party Services

We use third-party service providers ("sub-processors") to operate parts of the Service. The current list of sub-processors, along with the purpose for which each is engaged, is published in our Privacy Policy. We enter into data processing agreements with each sub-processor that restrict their use of data to the purpose for which they are engaged.

We reserve the right to add, remove, or replace sub-processors at any time. For additions or replacements that materially affect how your data is processed, we will give reasonable advance notice by email where practicable, so you can raise concerns or, if you disagree, cancel your subscription.

The Service also connects to third-party platforms at your direction — for example, Google Ads, Google Calendar, and Stripe. Your use of those platforms is governed by the respective platform's own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party platform.

Third-party platforms enforce their own policies. Ad disapprovals, account suspensions, verification and background-check requirements, review or listing removals, search deindexing, phone-number blocking and message filtering are decisions of those platforms, not breaches of these Terms by us. Where we can, we will help you understand and appeal such actions, but we do not control and do not guarantee their outcome or timing.

14. Intellectual Property

Our IP: MeraFlow LLC owns all right, title, and interest in and to the Service, including its software, source code, algorithms, visual design, trademarks, trade names, logos, and all related intellectual property. Nothing in these Terms transfers any ownership interest in the Service to you.

Your data: You retain all rights to the data and content you submit to or create within the Service ("Customer Data"). Customer Data includes your End Users' information, service records, invoices, photos, and any other content you store in the Service.

License from you to us: You grant us a non-exclusive, worldwide, royalty-free license to access, host, process, copy, transmit, and display Customer Data solely as necessary to provide and operate the Service for your benefit. This license ends when we delete your data following account termination or your data export window.

Restrictions: You may not reverse-engineer, decompile, disassemble, or attempt to derive source code from the Service; scrape the Service with automated tools beyond the rate limits we publish; use the Service as the basis for a competing product or service; or white-label or redistribute the Service without a separate written agreement with us.

15. Confidentiality

In the course of using the Service, each party may receive or be exposed to confidential information belonging to the other party ("Confidential Information"), including business plans, technical details, pricing, and customer data. Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same level of care it uses for its own similar information (and no less than reasonable care); (b) use Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms; and (c) not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees or contractors who need to know it and are bound by obligations of confidentiality no less protective than these Terms.

These obligations do not apply to information that: (i) is or becomes publicly available without breach of these Terms; (ii) was already known to the receiving party without restriction at the time of disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) must be disclosed by law or court order, provided the receiving party gives prompt notice to the disclosing party to allow it to seek a protective order.

16. Warranties and Disclaimers

Each party represents that it has the power and authority to enter into these Terms and that doing so does not violate any other agreement to which it is a party.

EXCEPT FOR THOSE EXPRESS REPRESENTATIONS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

Any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement;
Any warranty that the Service will be uninterrupted, error-free, virus-free, or free from other harmful components, or any representation or guarantee regarding uptime or availability of the Service;
Any warranty that defects will be corrected or that the Service will meet your requirements;
Any warranty regarding the accuracy, completeness, or reliability of any AI-generated content, transcripts, or booking information produced by the Service;
Any warranty that the Service will produce calls, leads, bookings, jobs, search rankings, reviews, ad approvals or revenue (see Section 3.2);
Any warranty regarding the decisions, availability or conduct of third-party platforms, carriers or vendors (see Section 13);
Any warranty that text messages, calls or emails will be delivered, or delivered on time, by carriers and providers; and
Any warranty that data you store in the Service will not be lost, corrupted or altered — you are responsible for exports (Section 11).

Some jurisdictions do not allow exclusion of certain implied warranties. In those jurisdictions, our disclaimers apply to the fullest extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Aggregate cap: Other than your payment obligations and your indemnification obligations under these Terms, neither we nor you, nor our or your affiliates, will be liable for damages arising out of or related to these Terms or the Service — whether based on contract, tort (including negligence), strict liability or any other legal theory — for all claims in the aggregate in excess of the fees paid or payable by you to us for the Service for the thirty (30) days before the date of the activity first giving rise to the claim. For a plan prepaid annually, the fees for those thirty days are one-twelfth (1/12) of the annual fee.
Exclusion of consequential damages: In no event will either party be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including without limitation loss of revenue, loss of profits, loss of data, loss of goodwill, cost of substitute services, or service interruption — even if the party has been advised of the possibility of such damages and even if the direct damages remedy fails of its essential purpose.
Advertising spend: Amounts you pay to Google, Meta or any other advertising platform are paid by you directly to that platform and are not "fees paid to us". Ad Spend incurred within your Authorized Budget and the platform's published delivery rules is not recoverable from us. This exclusion does not apply to direct damages caused by our breach of a written budget instruction, gross negligence, or willful misconduct.
Advertising services: For claims arising from advertising account administration, the same thirty-day cap applies to the Management Fee, as set out in the Advertising Services Addendum.
No guarantee: We make no guarantee in connection with the Service or its results, including any results of advertising (see Section 3.2).
Basis of the bargain: You acknowledge that our fees reflect this allocation of risk and that we would not provide the Service at these fees without these limitations.
Exceptions required by law: Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence or willful misconduct.

These limitations apply to all claims in the aggregate, not per incident. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

18. Indemnification

18.1 Your indemnification of us

You agree to defend, indemnify, and hold harmless MeraFlow LLC and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service in violation of these Terms or the AUP;
Your violation of any applicable law, including TCPA, CAN-SPAM, or state telemarketing statutes;
Any dispute between you and your End Users (for example, a claim by a homeowner arising from services you performed or failed to perform);
Any allegation that Customer Data or any content you submitted to the Service infringes or misappropriates a third party's intellectual property, privacy, or other rights;
Any claim arising from your misrepresentation about your authority to bind your organization to these Terms;
Any statement made by, booking created by, or other output of the AI Phone assistant or any other AI feature operating under your configuration, on your behalf or with your End Users;
Any claim by your technicians, employees or contractors relating to wages, classification, hours, payouts, injury, monitoring or termination;
Your prices, surcharges, fees, quotes, warranties and invoices to End Users, and any chargeback, refund, penalty or fine relating to them;
Your failure to obtain any consent required for call recording, text messaging, location tracking, review solicitation or data collection; or
Facts about your business that you provided or approved for use in websites, listings or advertising — including licensing, insurance, service area, hours, pricing and claims about your work — and any advertising platform policy action arising from them.

18.2 Our indemnification of you

We agree to defend, indemnify, and hold harmless Customer from and against third-party claims alleging that the Service itself (excluding Customer Data and third-party integrations enabled at your direction) infringes or misappropriates any United States patent, copyright, trademark, or trade secret ("IP Claim"). This obligation is conditioned on: (a) you promptly notifying us in writing upon learning of the IP Claim; (b) you granting us sole control of the defense and any settlement; and (c) you providing reasonable cooperation. Our obligation under this section is subject to the aggregate liability cap in Section 17.

We have no indemnification obligation for any IP Claim arising from your modification of the Service, your combination of the Service with products or data we did not supply, or your continued use after we have provided a patch or workaround.

19. Termination

19.1 Termination by us

We may suspend or terminate your access to the Service in the following circumstances:

Non-payment: If a payment fails, our payment processor retries it and we email the account owner. If a retry also fails, we may pause your public website and online booking right away; the AI phone and the technician app keep working for 7 more days and then pause as well. Your admin panel stays open so you can update your payment method, and the Service resumes as soon as payment succeeds. An account that remains unpaid for 30 days may be terminated, subject to the export window in Section 10.
AUP violation: If you violate the AUP in a manner that causes or risks harm to others, we may suspend or terminate immediately without advance notice.
Prolonged inactivity: Paused or unpaid accounts that show no login activity for 12 consecutive months may be terminated after 60 days' advance email notice, giving you an opportunity to export your data.
Legal or regulatory requirement: We may terminate or modify the Service to comply with applicable law or a governmental order.

19.2 Termination by you

You may terminate your account at any time by emailing [email protected], or through the billing settings in your admin panel where that option is available. Termination is effective at the end of your current paid period (see Section 10). Termination does not entitle you to a refund except as provided in Section 9.

19.3 Effect of termination

Upon termination, your right to access the Service ends. Section 6 (as to fees accrued before termination), Section 10 (post-termination data export), Sections 14 through 18, and Sections 20 through 25 of these Terms survive termination and remain in full force.

20. Modifications to the Service or These Terms

Changes to the Service: We may add, modify, or remove features at any time. We will provide reasonable advance notice of changes that materially reduce core functionality. We are not required to provide notice for additions or minor changes.

Changes to these Terms: We may update these Terms from time to time. For material changes — for example, changes to payment terms, liability provisions, or dispute resolution — we will send email notice to the address on your account at least 30 days before the updated Terms take effect for existing customers. The notice will describe the changes and include a link to the updated Terms. You may accept updated Terms earlier; otherwise, your continued use of the Service after the effective date constitutes your acceptance. If you disagree with a material change, your sole remedy is to cancel before the effective date.

21. Dispute Resolution

21.1 Mandatory pre-arbitration notice

Before initiating arbitration, the party claiming a dispute must send the other party a written notice describing: (a) the nature of the dispute; (b) the specific relief sought; and (c) the contact information of the party giving notice. Notice to us must be sent to [email protected]. The parties will have 30 days from receipt of the notice to attempt to resolve the dispute informally before arbitration may be commenced.

21.2 Mandatory binding arbitration

If the parties cannot resolve a dispute informally, any claim, controversy, or dispute arising out of or relating to these Terms or the Service (including claims regarding their formation, validity, breach, or termination) will be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration will be conducted: (a) in person in York County, South Carolina, or by video conference if either party requests it; or (b) by written submission, if both parties agree. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small-claims carve-out and opt-out. Either party may instead bring an individual claim in small-claims court in a court of competent jurisdiction. You may also opt out of this arbitration provision entirely by emailing [email protected] with the subject "Arbitration opt-out" within 30 days of first accepting these Terms; opting out does not affect any other provision. If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel, the parties agree that the demands will be resolved in staged batches under the AAA's procedures for multiple case filings.

Each party will bear its own attorneys' fees, costs, and expenses, unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award fees to the prevailing party.

21.3 Class action waiver

EACH PARTY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL DISPUTES MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is found to be unenforceable, the entire arbitration provision in this Section 21 will be void, and any dispute will instead be resolved in the courts described in Section 22.

21.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

22. Governing Law

These Terms and any dispute arising out of or related to them are governed by the laws of the State of South Carolina, without giving effect to its conflict-of-laws rules or to any choice-of-law principle that would cause another jurisdiction's law to apply. To the extent any dispute is not subject to arbitration under Section 21, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in York County, South Carolina.

Jury waiver. To the extent any dispute proceeds in court rather than in arbitration, each party knowingly and voluntarily waives any right to a trial by jury.

23. Notices

Notices to us under these Terms must be sent by email to [email protected]. Notices are effective upon our confirmation of receipt by reply email. For matters requiring formal written notice (for example, indemnification claims), a follow-up by certified mail to MeraFlow LLC, 3160 Hwy 21, Suite 103 #2087, Fort Mill, SC 29715 may be requested.

Notices to you will be sent to the email address associated with your account. You are responsible for keeping this address current. Notices from us are effective 24 hours after the email is sent to the address on file, regardless of whether you actually read it.

24. Force Majeure

Neither party will be in breach of these Terms or liable for delays or failures in performance to the extent caused by circumstances genuinely beyond that party's reasonable control, including: acts of God; natural disasters; war, terrorism, or civil unrest; actions of governmental or regulatory authorities; widespread internet or power infrastructure outages; failures of third-party platforms, carriers or vendors; or labor disputes not involving the affected party's own workforce. A party relying on this section must promptly notify the other party and take reasonable steps to resume performance as soon as practicable.

25. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, AUP, Cookie Policy, AI Disclosure, Data Processing Addendum, Refund & Cancellation Policy, DMCA Policy, Advertising Services Addendum, and any Order Form or written addenda we execute with you, constitute the entire agreement between the parties concerning the Service and supersede all prior or contemporaneous negotiations, representations, or agreements, whether written or oral.
Order of precedence: In case of conflict: (a) a signed Order Form controls only for the specific commercial terms it states; (b) the Data Processing Addendum controls for personal-information processing; (c) the Advertising Services Addendum controls for Advertising Services; and (d) these Terms control in all other respects.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver: A party's failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the waiving party.
Assignment: You may not assign, delegate, or transfer these Terms or any of your rights or obligations under them without our prior written consent. Any purported assignment without consent is void. We may freely assign these Terms in connection with a merger, acquisition, sale of all or substantially all of our assets, or similar corporate transaction, with notice to you.
Independent parties: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, franchise, fiduciary or employment relationship. The only agency we accept is the limited authority you grant us to operate advertising accounts under the Advertising Services Addendum, and it creates no fiduciary duty.
No third-party beneficiaries: Except for Apple and its subsidiaries as expressly provided in Section 3.1, there are no third-party beneficiaries of these Terms. No other third party (including your End Users or sub-users) has any right to enforce any provision of these Terms.
Feedback: If you send us suggestions, ideas or feedback about the Service, we may use them without restriction or obligation to you.
Headings: Section headings are for convenience only and have no legal or contractual effect.

Contact

For legal notices or questions about these Terms:

Legal: [email protected]
Support: [email protected]
Billing: [email protected]
Operator: MeraFlow LLC, organized under the laws of South Carolina, United States — meraflow.co